Frequently Asked Questions
Why use a professional service?
If you’re like most people, your home is your most valuable investment. Even if you rent, your home is likely a large part of your budget. Your yard is what others can see and keeping it properly cared for is important to maintain property value and curb appeal. It also takes a lot of time and effort to maintain that lawn yourself, not to mention the cost of lawn care equipment that you will only use a few times a month. Let us take care of the mowing for you so you can focus your time on the things you enjoy.
Isn't it cheaper to cut my own lawn?
It can be, but it really depends on how you value your time. Think of what else you could be doing instead of mowing your lawn every week. Also don’t forget to factor in the cost of purchasing and maintaining your own mower, weed whacker, and other lawn care tools and the fuel to run them. Our commercial equipment can do a better job in a fraction of the time.
Are there cheaper lawn mowing services around?
Is cheaper better? We all know the phrase “you get what you pay for” and that holds true with lawn mowing service too. We are competitively priced and aren’t the most expensive in Blacksburg, but we probably aren’t the cheapest either. When pricing a service, make sure you are comparing apples to apples. Is the person you are talking about licensed? Are they insured in case something goes wrong or if your yard gets damaged? Are they using the right equipment for the job? Are they easy to work with? Our service is professional, licensed, and insured.
Do you provide weeding, mulching, fertilizer, or chemical services?
No, we focus primarily on lawn mowing and avoid other lawn care and landscaping projects such as weeding, mulching, fertilizer, and chemical application services. Contact us to discuss special service requests and we will either work something out or help put you in touch with someone who can.
How often should I have my lawn cut?
For the best results, we typically recommend weekly service. You also save $10 per visit by going with our weekly service schedule. Waiting much longer can result in a less healthy lawn that won’t look as good after being cut. You can always ask us to skip a week if you don’t think the lawn needs it, with no penalty.
So yes, we do offer a bi-weekly service BUT we don’t recommend it. Doing so, especially during the peak grass season, can result in problems and complaints such as thatch build up, clumping, excessive clippings, grass lines or ridges, and the appearance of an uneven cut. These issues are normal with bi-weekly service and should be expected.
What if my lawn doesn't need a cut at the scheduled time?
If you don’t think your lawn needs to be serviced following your standard schedule, let us know as soon as possible and we will be happy to adjust our schedule or skip a week all together. There is no penalty for this and you are charged nothing. If you need us to come early, we are happy to do that too. We may also contact you or delay our visit by a few days if your grass doesn’t need service yet. We are flexible, just let us know what you want.
What if something is damaged?
If you believe something may have been damaged as a result of our mowing crews, please contact us immediately! We have staff and vendors on hand to handle these issues right away. Please don’t contact an outside vendor to handle the repair without talking to us first. We are insured.
How often do you bill? How do I pay?
To make life simple, most of our clients set up an automatic payment option with a credit card through our payment processing service. We will send you an invoice and bill your card on file after each service, at the agreed upon price. If you don’t have a card on file, we can also send you an invoice for electronic payment, or work with you on a cash basis. Please keep in mind, we can’t come back to mow again until any outstanding balance has been paid. Keeping your card on file prevents this issue.
Video – How to pay your invoice
Video – How to set up automatic payments
Does someone need to be home when you mow?
Nope. We usually like to talk with you either in person or on the phone during our estimate of your yard so you can share any specific details and expectations but once we have done that, you don’t need to be home when we mow. Just make sure we have access to your grass. If you have a gate, we ask that it be left unlocked for the day of our visit. If you would prefer to keep it locked, we will need access information to keep on file.
Pets/Yard Debris
We love to mow the grass but we aren’t in the pet grooming business so we ask that you keep your pet secured or inside during our visit. We appreciate you letting us know if you have any pets that are kept outside so that the crews will be aware of them. Our crews will make every effort not to let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys, large bones, large rocks, etc. the day before we mow. If hit by a lawn mower, objects like these in your yard are hazardous to our workers and others. Serious damage can occur to your property, our equipment or our crews.
What if I am not happy with my service?
If you aren’t 100% happy with your service, we ask that you contact us immediately and give us the chance to make it right. To date, we have never had an issue we couldn’t fix BUT if you aren’t happy and we can’t fix it, you won’t have to pay for that service. If we already charged your account, it will be refunded.
Do I have to be on a recurring schedule?
No. There are certainly benefits to a recurring service for you, your lawn, and your wallet BUT we provide one-time and as-needed services as well. Just contact us a few days before you need mowing service and we will get you on our schedule.
Do you always come on the same day of the week?
Not necessarily. We try to stick as closely as possible to a recurring weekly schedule but sometimes we may have to adjust a few days on either side due to weather and the work schedule of our crew. We are flexible so if you have specific scheduling needs, let us know and we will do everything possible to accommodate.
Schedule changes and skips
If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by phone 540-315-3506, or e-mail scott@blacksburglawncare.com. We will make every effort to make the change if you contact us within 24 hours, as long as our schedule can accommodate the request. After a skip, your service will be picked back up on the next scheduled service date for your yard.
How do I cancel my service?
We understand that things in life happen and you may not be able to continue your service with us. If you need to put your service on hold, or cancel completely, just let us know as soon as possible. There is no obligation by either party to continue service and you may cancel service at any time, with no financial contract or penalty. We hope that you stay with us for the entire season, and we promise to make every effort to earn your business loyalty.
Other Questions?
If you have any other questions, please contact us by phone at 540-315-3506 or email scott@blacksburglawncare.com
